Top 5 Lies In IT Services.

1. IT is all about computers

Information Technology is about all of the technology that goes into running a business, and knowing computers is just a small piece of it. An IT Service Provider needs to know about front-end and back-end technology, telecom, business continuity, total cost of ownership, management, training, and everything technology-related that goes into helping a business function. When choosing an IT service provider, make sure you select a company that can understand the full spectrum of your business' IT needs.

2. Outsourcing to a single source is the most effective and efficient way to go.

Focus on hiring companies that specialize in your needs. Before outsourcing a project or service, make sure you or your vendor has clearly defined what is and isn´t included in the outsourcing agreement. It´s OK to have multiple vendors servicing you as long as they agree to work together and put your best interests first. Is a service level agreement included? What about after-hours and weekend service? While outsourcing is a proven approach to many business needs, it must be done carefully.

3. "We are proactive about your needs, we´ve got you covered. You won´t have any problems.´

Anyone who tells you that you will never experience downtime or problems is lying to get your business. The reality is that systems do fail from time to time, and being well prepared and in the right hands is what´s important. Have your backups been tested? Are your systems being monitored? Is the provider really going to be proactive about your needs, or are they just going to move on to the next customer? Will they be around to support you after the project is complete?

4. Trust in us because we hold Microsoft ®, Cisco ®, and other certifications.

Many companies boast their certifications, but unfortunately these are usually only worth the paper they´re printed on. It´s very easy for a technician to read a few books and pass some tests. When dealing with real-world situations, it´s experience that is important. Choose an IT provider who has experience dealing with companies and situations like yours.

5. New hardware and software will solve your problems

The basis for most IT companies is to sell hardware and software. Of course, this would seem like the quick and easy problem solver. The reality is that there are many factors that can cause IT problems, and simply throwing more hardware or software at the problem may actually make it worse. Be sure to choose an IT provider who takes a careful and studied approach to your business and understands the fundamentals of troubleshooting. It will save you time, money, and headaches.

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